Technology FAQ

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Technology FAQ

General

Connecting to Wireless Network
How do I print from my laptop
Where can I get help with my computer questions?
Can I get my computer serviced?
How do I change my password?
Would it be possible to get a CALI password?
Where can I find a copier and/or scanner?

Computer Lab

Who may use the lab computers?
When is the computer lab open?
When is the computer lab staffed?
Where is the lab located?
What software is available?
Is there any charge to print?
Is color printing available?
How does the printing service work?
How do I log in to a lab computer?
How long may I remain logged into a computer?
May I lock my workstation?
May I store my files on lab computers?
Can my data be restored?
How do I access my N drive over the Internet?
How do I check to see how much space I have left in my NetFile network space?
If I’m graduating, how long will I be able to access my Notre Dame accounts?
Can I get my NetFile space burned onto a CD?
Can I scan personal photographs or documents?

Personal computers

Where can I connect my notebook computer?
Is wireless an option for my notebook computer?
How do I print from my laptop?
What software can I get for my laptop?
Where can I find a list of the computing services offered by the University of Notre Dame?
Will I be able to use my tablet computer (iPad, Android device, etc) instead of a laptop while at NDLS?


General

Where can I get help with my computer questions?

If you are in the computer or instruction lab located on the 3rd floor of Biolchini Hall, you can have your immediate questions answered by the Computer Lab Assistant, who is located at the elevated desk in the computer lab. You can also check with Eric McCartney, the Student Computing Manager, in 3305 Biolchini Hall. You can also reach Eric via email mccartney@nd.edu by calling (574) 631-9793. We try to have an open-door policy. If you are having any problems in the lab, we want to solve them as soon as possible. If you are at your residence, you can also contact the Office of Information Technology’s Help Desk at (574) 631-8111, or access their web page.

Can I get my computer serviced?

If your notebook computer is not working properly, the Law School Technology Department will try to address your basic configuration needs as time allows. Bring your computer to Student Computing Manager’s office, 3305 Biolchini Hall, to see if we will be able to help solve your problem. Unfortunately, we do not have the resources to fix your hardware problems or some configuration issues. In those instances where we cannot fix your problem, you can try the Office of Information Technologies’ ND Service Center Check the OIT website to find their labor rates.

How do I change my password?

You are required by the University to change your password every 180 days and are restricted from re-using your previous 8 passwords. You can change your password online. Simply enter your Netid and current password, and then type your new password twice as instructed. Your password must be at least 8 characters long and must contain at least three of the following character classes: lowercase letter, uppercase letter, number, and punctuation (use only $, #, _ if you choose to use punctuation). Your password should also start with a letter. Use of other punctuation characters not listed or failing to start your password with a character may prevent your access to certain servers on campus.

Would it be possible to get a CALI password?

The CALI Library of Lessons is a collection of over 400 interactive, computer-based lessons covering 28 legal education subject areas. Access to CALI lessons requires registration-which is free for Notre Dame faculty, staff and students-and the use of an authorization code. The authorization code is available from Warren Rees in the Research Department of Kresge Library. Warren’s office is located in 2311 Biolchini Hall.

Link to instructions to create CALI password. (Netid required)

Where can I find a copier and/or scanner?

Kresge Law Library offers a photocopy machine for public use on the second floor outside the northeast corner of the main reading room. The copy machine utilizes your ID card with available Domer Dollars. Copies are 10 cents each. Non-university public patrons can access an ID card from the staff at the Circulation Desk. If you need assistance with the copier, please see the staff at the Circulation Desk.

An Indus Book Scanner is located in room 2317 Biolchini Hall (behind the Rare Book Room). The scanner makes it possible to scan books or pages as PDFs or JPEGs, which can then be saved to a flash drive or emailed. For more information or assistance, please see a staff member at the Circulation Desk.

A document scanner can also be found in the computer lab on the 3rd floor of Biolchini Hall. See the Computer Lab Assistant for directions.


Computer Lab

Who may use the lab computers?

The computer lab located at 3310 Biolchini Hall is reserved for law students. Other students may use the OIT cluster labs located on campus. See the OIT Locations and Hours page for the hours and locations of those cluster labs.

When is the computer lab open?

The computer lab located at 3310 Biolchini Hall is available 24 hours a day, 7 days a week. After 5 PM and weekends, law students will need to use their student ID card to access the building.

When is the computer lab staffed?

Computer Lab Assistants are available to assist you during the following times while classes are in session:
Sun: 5pm -10pm
Mon-Thurs: 8am – 10pm
Fri: 8am – 5pm

Where is the lab located?

The computer lab consists of three rooms, the main lab, an Instruction lab, and a group study room equipped with a Steelcase MediaScape work center. The main lab is located at 3310 Biolchini Hall. It contains 19 Windows and 3 Mac OS X computers along with 2 Pharos print release stations, and a document scanning station.

The Instruction lab located at 3301 Biolchini Hall can be utilized for normal lab activities when it is not reserved for instruction. The Instruction lab contains 12 Windows computers and a Pharos print release station. To reserve the Instruction lab, complete the online reservation form. View the Instruction lab availability calendar.

The MediaScape study room is located at 3325 Biolchini Hall. A demonstration video on the MediaScape work center can be seen here. The MediaScape study room is reserved through the Kresge Law Library circulation desk on the 2nd floor of Biolchini Hall.

The computer workstations provide access to Microsoft Office 2010 (Word, Excel, PowerPoint, etc), Corel (WordPerfect), Adobe products (Acrobat Pro, Dreamweaver, and Photoshop), Internet Explorer, Firefox, and Google Chrome browsers. Microsoft Office 2011, Adobe products and various Internet applications are loaded on the Mac OS X computers.

Each computer provides access to the university’s central file space where students can save personal files. The file space is backed up on a nightly basis. Students can also access the network and file space using their personal computers via WebFile.

The computer lab in Biolchini Hall is reserved for law students. Other students may use the cluster labs located on campus. See the OIT website for the hours and locations of each lab. There is no charge for using the computing labs.


What software is available?

The computer workstations provide access to Microsoft Office 2010 (Word, Excel, PowerPoint, etc), Corel (WordPerfect), Adobe Acrobat Pro, and Photoshop, Internet Explorer, Firefox, and Google Chrome browsers. Microsoft Office 2011, Adobe products and various Internet applications are loaded on the Mac OS X computers.

Each computer provides access to the university’s central file space where students can save personal files. The file space is backed up on a nightly basis. Students can also access the network and file space using their personal computers via WebFile.

Is there any charge to print?

The Law School uses Pharos to administer a student print allowance. When printing at the Law School, your print allowance will be charged 6 cents per sheet of paper. Elsewhere on campus, the charge is 6 cents for black and white printing while color printing is 50 cents. You are given a print allowance of $300.00 as a law student for the school year.

NOTE: The Law School does not actually charge students for the initial print allowance. The use of Pharos is to allow you to use all campus printers and to allow you to monitor your print usage. We ask that students conserve resources when at all possible. Because the Law School does not actually charge for printing, you will not receive the monetary balance at the end of the semester. However if you exceed your printing allowance, you need to purchase additional allowance from Terri Welty, 2345 Biolchini Hall to continue printing on campus.


Is color printing available?
No, not in the Law School; however, there are color printers available in several computing labs located around campus, including the facilities at DeBartolo, LaFortune, and the Hesburgh library. They charge 50 cents per page for color printing.

How does the printing service work?

The Law School uses Pharos for your printing needs. There are two print release stations located in the computer lab and one located in located in the Instruction lab of Biolchini Hall. All three printers are part of the same print queue. Therefore, you control where your document prints by logging in and releasing the print job at the release station closest to the desired printer. Below are instructions for releasing your print job:

1. Press any key at the Release Station to begin logging in.
2. Enter your NetID and password.
3. Click on the Job Name you want to print. You can see the length of the document at the bottom of the screen.
4. Click on the Print button. The printer will immediately spool your job.
5. Click on the Exit button when you are finished. If you do nothing, Pharos will log you out after 15 seconds.

If one printer is too busy, choose a different release station to have its attached printer print your document. If all three printers are busy and you have to go to class, you can return to the release stations after your class and print your document at that time. However, if you do not print a document within 6 hours of the time you sent the job to Pharos, the Pharos system will delete the document from the print queue.

NOTE: The Law School does not actually charge students for the initial print allowance. The use of Pharos is to allow you to use all campus printers and to allow you to monitor your print usage. We ask that students conserve resources when at all possible. Because the Law School does not actually charge for printing, you will not receive the monetary balance at the end of the semester. However if you exceed your printing allowance, you need to purchase additional allowance from Terri Welty, 2345 Biolchini Hall to continue printing on campus.


How do I log in to a lab computer?

You can log on to a lab computer by pressing Ctrl + Alt + Del at the same time. Enter your NetID for the username. Enter your password.

How long may I remain logged into a computer?

Since the computer lab is open 24 hours a day, you are allowed to work at a computer for as long as you would like. When the lab is crowded, the computer consultants reserve the right to log you off a computer if you are gone for a period of time. It is very important that you always save your work. If you walk away from a computer without saving your work and without logging off, you will lose any unsaved data when the computer is logged off at the end of the day.

May I lock my workstation?

You should never lock your workstation. Some people lock their computers for security purposes. If you do, a computer administrator will log you off. Since we do not have access to your password, you will lose any unsaved material. If you are going to be away from your computer for a period of time, please log off.

May I store my files on lab computers?

You should not save your files directly onto a lab computer’s hard drive. Storing files on the local hard drive may result in the permanent loss of those files when the computer is restored. You should instead save your files in your network space, which is commonly known as the N drive. There are several advantages of using the N drive. The Office of Information Technologies makes a backup of all your files on the N drive every night. If you accidentally lose a file from your N drive, you may be able to restore the file within 7 days. You can also access your N drive from the Internet using https://webfile.nd.edu.

It is also dangerous for students to save files to the hard drive because they have no control over the maintenance that is performed on the computer. Depending on the issue that arises with a computer, this could include completely wiping the machine clean and reinstalling the operating system or simply removing all profiles from the computer. In either case, the student data will be removed from the computer. Saving your data to the N drive or USB flash drive will prevent your data from being removed in these cases.

I emailed a file to myself and opened it on a lab computer. Before I printed it, I made a change and saved it. Now, I can’t find my changes. Where did they go?

When emailing files to yourself and opening them from your email client program, the file is actually opened in a temporary folder on the hard drive. If you make any changes to the file, it is very important to perform a File | Save As operation and choose a new location to save the file. We recommend saving the file to your N drive so you can access it from anywhere.

For a limited period of time, the file may be located in the temporary folder by searching the computer for the file. If you need assistance with this, please contact one of the Computer Lab Assistants or Eric McCartney, Student Computer Manager, in 3305 Biolchini Hall.

Can the data on my N drive (Netfile) be restored?

If you mistakenly delete a copy of a file on your N drive, you might be able to recover some or all of the information. Every night, the University takes a snapshot of the documents on your N drive (aka NetFile). These backups are created at approximately 2 AM every morning, so if you typed a document at 8 AM and then deleted it at 8 PM on the same day, the document cannot be retrieved. Below are instructions for accessing backup files using your N drive:

1. Login to a computer that has your N drive mapped (i.e. Windows lab machine).
2. Right click on the N drive and choose Properties.
• You may find a shortcut to your N drive on the desktop.
• You can also find your N drive by opening My Computer.
3. Click on the Previous Versions tab.
4. You are presented with a list of backups. You can open a backup simply by double-clicking on the desired backup.
5. A window opens that looks similar to your current N drive. Browse through the folders and locate the file or folder that you need to restore.
6. Once located, right-click on the file or folder and select Copy.
7. Open your current N drive by double-clicking on it.
8. Locate the folder where you would like the file placed and right-click in the folder and select Paste.

The backups are available for 7 days using this method. If you find that the file was deleted more than 7 days ago; but less than 30 days ago, you can call the OIT Help Desk (574) 631-8111 and they will assist in having the data restored by Storage Engineering.

How do I access my N drive over the Internet?

As long as you have access to the Internet and a web browser such as Google Chrome, Internet Explorer, Firefox or Safari, you can download and upload files to your N drive (Netfile). Follow the steps listed below to either download or upload files to your N drive (Netfile) using Webfile from any machine anywhere on the Internet:

Downloading a file or folder so changes can be made:
1. Login to WebFile with your NetID and password.
2. Click the + button in front of NetFile Home on the left side of the window.
3. Click on the folder where the file or folder you would like to download resides.
4. Locate the file or folder you want to download and place a check mark in front of the file or folder name.
5. Click the Download button.
6. You are prompted to either open the file or save it. It is HIGHLY recommended that you save the file to a location on your hard drive such as your desktop.
7. If you chose to download an entire folder, it will be compressed into a .zip file. You will need to decompress the file to work with the contents of the folder.
8. Once the download is complete, you can work with the file as needed.

Uploading files to your N drive (Netfile):
Important: There is an upload file size limit of 10 MB.
1. Login to WebFile https://webfile.nd.edu/ with your NetID and password.
2. Click the + button in front of NetFile Home on the left side of the window.
3. Click on the folder where you would like to upload the file(s).
4. Click the Upload button.
5. You can only upload files and you are limited to 4 files at a time. Click the Browse … button to select a file to upload.
6. Repeat step 5 until you have up to 4 files selected.
7. Click the Upload button.
8. If the file already exists on your N drive (Netfile), you will be prompted to overwrite the file.


How do I check to see how much space I have left in my NetFile network space?

Students have a quota of 2 GB within NetFile to use as you wish.

To check your NetFile quota using Webfile:
1. Login to WebFile with your NetID and password.
2. Click on NetFile Home near the top left of the window.
3. Near the top of the right pane, you will see NetFile Home:’your netid’ Quota: xxxM Used: xxxM.
4. The difference between your quota and the amount used is amount of storage available for your use.

To check your NetFile quota using a computer with the N drive mapped (i.e. lab machine):
1. Right click on the N drive and choose Properties.
• You may find a shortcut to your N drive on the desktop.
• You can also find your N drive by opening My Computer.
2. The Property window will display the amount of space used and free for use.

When I graduate, how long will I be able to access my Notre Dame accounts?

Accounts remain active and accessible for approximately 60 days after graduation. At that time, any student record that is no longer active will be marked for potential deletion. An email will be sent in advance advising of the deletion date, and you will have ample time to respond if your account has been marked in error. When the accounts are removed, you will no longer be able to receive email through your Notre Dame address and the data on your NetFile space will no longer be accessible.

See the Notre Dame Alumni for information on obtaining an alumni email address.

Can I get my NetFile space burned onto a CD?

At the end of your third year, you can have all the files on your N drive copied onto a CD one time for no charge. Please see Eric McCartney, Student Computing Manager in 3305 Biolchini Hall if you are interested.

Can I scan personal photographs or papers?

A scanner is available in the computer lab located on the 3rd floor of Biolchini Hall. See the Computer Lab Assistant for directions. If you have lost a file from your computer, but you still have a printed copy, you can scan the file into your NetFile space or onto a USB flash drive. You would then be able to continue working with the document. You can also scan images, and then edit the image using a program such as Adobe Photoshop.


Personal Computers

Can I connect my notebook computer to the wired network?

Each room in the residence halls has access to the wired campus network. To use the jacks, you will need an Ethernet cable and a properly working Ethernet port on your computer. If needed, you can purchase Ethernet cables from the Hammes Notre Dame Bookstore. If you are not sure if your Ethernet port is working properly, you can take your computer to Eric McCartney, Student Computing Manager, in 3305 Biolchini Hall for assistance.

For further information on the University’s network, please look at OIT’s website.

Is wireless an option for my notebook computer?

The Law School is part of ND-Secure, the campus wireless network. The Law School has numerous access points in both Eck Hall of Law and Biolchini Hall for 802.1g/n wireless Internet networking. Public areas in the Law School have almost 100 percent coverage, with the exception of the stacks. In order to use this service, you must have a WI-FI 802.1g/n compatible wireless network card on your computer. Use of the wireless network requires a Notre Dame NetID.

You can download a wireless configuration utility from OIT to assist you with getting your computer connected to ND-secure by clicking here. Information on connecting your computer to the wireless network can be found at http://oithelp.nd.edu/networking/wireless/. If you have questions about this service or need assistance in configuring your laptop, please see a Computer Lab Assistant or Eric McCartney, Student Computing Manager in 3305 Biolchini Hall or call (574) 631-9793.

How do I print from my laptop?

You can print to either of the two printers in the Computer Lab on the 3rd floor of Biolchini Hall or the printer in the Instruction lab (3301 Biolchini Hall) through the Pharos print service. Your laptop must be connected to the University network (except ND-Guest). You have 6 hours to release these documents at the Pharos Release Stations in the Law School.

To configure your Windows XP/Vista/7 computer to print to NDLS printers

If you have a Macintosh laptop, please click here for the instructions

What software can I get for my laptop?

The Office of Information Technologies offers Site Licensed Software Available for Download at Notre Dame. You can obtain a list of available software by visiting OIT. You will need to enter your NetID and password before you may download the programs that are available for student use.

The Notre Dame Computer Store offers CDs of Microsoft Office 2013 Enterprise for Windows, Microsoft Office 2011 for Mac, and Windows 7 Ultimate or Windows 8 Pro 32 or 64-bit operating system for $60 each.

Where can I find a list of the computing services offered by the University of Notre Dame?

For information on the services provided by the Office of Information Technologies, visit their website.

Will I be able to use my tablet computer (iPad, Android device, etc) instead of a laptop while at NDLS?

Tablet computers have become increasingly popular. These devices are great for Web browsing, and reading/marking up documents such as PDFs; however, we don’t recommend them as a replacement to a laptop. Our exam software will not run on tablet computers. The University does not support printing from mobile devices.